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Frequently Asked Questions
Find quick answers to common questions. Can't find what you're looking for? Contact us directly.
General Questions
Nexora is a modern e-commerce platform operated by MS Management & Service, offering six main product categories: Fashion Apparel, Digital E-Books, Online Courses, Professional Services, Affiliate Products, and Bakery & Desserts. We provide a curated selection of high-quality products and services to meet diverse customer needs.
Click on “Sign Up” or “Register” at the top of our website. Fill in your details including name, email, and password. You’ll receive a verification email – click the link to activate your account. You can then start shopping immediately!
Note: You don’t need an account to browse, but having one allows you to track orders, save favorites, and checkout faster.
Absolutely. We take data security seriously and comply with Malaysia’s Personal Data Protection Act 2010 (PDPA). Your personal information is encrypted, securely stored, and never shared with third parties without your consent. Read our Privacy Policy for full details.
Orders & Payment
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- Online Banking (FPX)
- E-Wallets (Touch ‘n Go, GrabPay, Boost, ShopeePay)
- PayPal (for certain products)
All transactions are processed securely through trusted payment gateways.
Once your order is shipped, you’ll receive a tracking number via email. You can:
- Log in to your account and view order status under “My Orders”
- Use the tracking number on the courier’s website (Pos Laju, J&T Express, etc.)
- Contact us at adansin.msmgmts@gmail.com for assistance
Digital products (e-books, courses) don’t require shipping – you’ll receive instant access via email.
Before shipping/processing: Contact us immediately at adansin.msmgmts@gmail.com. We’ll do our best to modify or cancel your order if it hasn’t been processed yet.
After shipping: Orders cannot be modified. You may refuse delivery or request a return once received (conditions apply).
Digital products: Cannot be cancelled after download/access. See our Refund Policy for details.
Shipping & Delivery
Currently, we only ship within Malaysia (Peninsular Malaysia, Sabah, and Sarawak). International shipping is not available at this time. However, digital products (e-books and online courses) can be accessed globally.
Delivery times vary by product and location:
- Fashion Apparel: 2-5 business days (Peninsular), 5-10 days (East Malaysia)
- Digital Products: Instant to 24 hours (email delivery)
- Online Courses: Instant access upon payment
- Bakery & Desserts: Same-day or next-day (Melaka area only)
See our Shipping Policy for complete details.
- Peninsular Malaysia: RM 5 – RM 25
- East Malaysia: RM 15 – RM 45
- Digital Products: FREE (no shipping required)
- Bakery Delivery (Melaka): RM 10 – RM 25
Exact shipping cost will be displayed at checkout. Free shipping promotions available on orders above RM 150!
Returns & Refunds
A: We offer a 14-day return policy for eligible products:
- Fashion Apparel: Unworn, unwashed, with tags – 14 days
- Digital E-Books: 14 days (if not downloaded/accessed)
- Online Courses: 14 days (if less than 25% completed)
- Bakery Items: Cancellation 48-72 hours before delivery
Items must be in original condition. See our Refund & Cancellation Policy for full terms.
Step 1: Email us at adansin.msmgmts@gmail.com within 14 days of purchase/delivery
Step 2: Include your order number, reason for refund, and photos (if product is defective)
Step 3: We’ll review and respond within 2-3 business days
Step 4: If approved, refund processed within 7-14 business days to original payment method
for complete details.
We’re sorry this happened! Please:
- Take clear photos of the damaged item and packaging
- Contact us within 48 hours of delivery at adansin.msmgmts@gmail.com
- Provide your order number and photos
We’ll arrange a free replacement or full refund – your choice. No cost to you for damage during shipping.
Product-Specific Questions
E-Books:
- Check your email for a download link (within 24 hours)
- Download the file in PDF, EPUB, or MOBI format
- Save the file to your device for offline access
Online Courses:
- You’ll receive login credentials via email (within 1-2 hours)
- Access the course on our platform or third-party platform (e.g., Teachable)
- Lifetime access unless stated otherwise
Tip: Check spam/junk folder if you don’t see the email. Contact us if issues persist.
Yes! We love creating custom cakes and desserts. You can customize:
- Flavors (vanilla, chocolate, red velvet, lemon, etc.)
- Design and decorations
- Size and servings
- Custom messages
- Dietary options (gluten-free, vegan, sugar-free)
Important: Custom orders require 48-72 hours advance notice. Contact us at adansin.msmgmts@gmail.com to discuss your requirements!
Affiliate products are items sold by third-party vendors (not by Nexora). When you purchase through our affiliate links:
- You’re redirected to the vendor’s website
- The vendor handles payment, shipping, and customer service
- We may earn a small commission (at no extra cost to you)
For refunds or support on affiliate products, contact the vendor directly. We’re happy to help facilitate communication if needed. See our Affiliate Disclosure for more details.
Account & Technical Support
No worries! Follow these steps:
- Click “Login” then “Forgot Password?”
- Enter your registered email address
- Check your email for a password reset link
- Click the link and create a new password
The reset link expires in 24 hours. If you don’t receive the email, check spam or contact us at adansin.msmgmts@gmail.com.
if issues persist.
Log in to your account and navigate to “Account Settings” or “Profile”. You can update:
- Name and contact information
- Email address
- Password
- Shipping addresses
- Payment methods (saved cards)
Changes are saved automatically. For email changes, you may need to verify the new address.
Try these troubleshooting steps:
- Clear your browser cache and cookies
- Try a different browser (Chrome, Firefox, Safari)
- Disable browser extensions that might interfere
- Check your internet connection
- Update your browser to the latest version
Still having issues? Email us at adansin.msmgmts@gmail.com with:
- Description of the problem
- Browser and device you’re using
- Screenshots (if possible)
.