Privacy Policy

Last Updated: February 2025

1. Introduction

MS Management & Service (Reg. No. 202403310273 (CT0143619-P)), operating as Nexora (“we”, “us”, or “our”), is committed to protecting your privacy and personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website adansin.com and purchase our products or services.

This policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection regulations.

By using our website, you consent to the data practices described in this Privacy Policy.

2. Business Information

Data Controller:

Business Name: MS Management & Service
Trading Name: Nexora
Registration No.: 202403310273 (CT0143619-P)
Address: 34 Jalan MP 10, Melaka Perdana Resort Homes, 75450 Ayer Keroh, Melaka, Malaysia
Email: adansin.msmgmts@gmail.com
Website: adansin.com

3. Information We Collect

We collect personal information that you voluntarily provide to us and information automatically collected when you use our website.

3.1 Personal Information You Provide

When you interact with our website, register an account, make a purchase, or contact us, we may collect:

Contact Information:

Full name
Email address
Phone number
Mailing address
Billing address

Account Information:

Username and password
Account preferences
Purchase history
Saved payment methods (tokenized, not full card details)

Payment Information:

Payment method details (processed securely through third-party payment gateways)
Billing address
Transaction history

Communication Information:

Messages sent through contact forms
Customer service correspondence
Email subscriptions and preferences
Product reviews and feedback

Professional Service Information:

Business details (for B2B services)
Project requirements and specifications
Portfolio or relevant materials you provide

Bakery Order Information:

Delivery preferences
Special instructions (dietary requirements, customization requests)
Preferred pickup/delivery times

3.2 Information Automatically Collected

When you visit our website, we automatically collect certain information:

Technical Information:

IP address
Browser type and version
Device information (type, operating system)
Time zone setting and location
Browser plug-in types and versions

Usage Information:

Pages visited
Time spent on pages
Links clicked
Referring website
Date and time of visit
Products viewed
Shopping cart activity

Cookies and Tracking Technologies:

We use cookies and similar technologies (see our Cookie Policy for details)

3.3 Information from Third Parties

We may receive information about you from:

Payment processors
Delivery service providers
Marketing and analytics partners
Social media platforms (if you interact with our social media)
Affiliate partners

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Order Processing and Fulfillment

Process and complete your orders
Send order confirmations and updates
Deliver digital products (e-books, course access)
Arrange shipping for physical products
Coordinate service delivery
Process payments and prevent fraud

4.2 Account Management

Create and manage your account
Authenticate your identity
Provide customer support
Enable account features and preferences

4.3 Communication

Respond to your inquiries and requests
Send transactional emails (order confirmations, receipts, shipping updates)
Provide customer service and support
Send important notices about our services

4.4 Marketing (with your consent)

Send promotional emails about new products, special offers, and updates
Display personalized content and advertisements
Conduct marketing campaigns
Send newsletters (you can unsubscribe at any time)

4.5 Website Improvement and Analytics

Analyze website usage and trends
Improve our website functionality and user experience
Develop new products and services
Conduct research and analysis

4.6 Legal and Security

Comply with legal obligations
Protect against fraud and unauthorized transactions
Enforce our Terms & Conditions
Resolve disputes
Protect the rights, property, and safety of Nexora, our customers, and others

5. Legal Basis for Processing (PDPA Compliance)

Under Malaysian PDPA, we process your personal data based on:

5.1 Consent

You have given explicit consent for us to process your personal data for specific purposes (e.g., marketing communications).

5.2 Contract Performance

Processing is necessary to fulfill our contractual obligations to you (e.g., completing your purchase).

5.3 Legal Obligation

Processing is necessary to comply with legal requirements (e.g., tax laws, consumer protection laws).

5.4 Legitimate Interests

Processing is necessary for our legitimate business interests (e.g., fraud prevention, website security), provided it does not override your rights and freedoms.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

6.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

Payment Processors: To process payments securely (e.g., iPay88, Stripe, PayPal)
Shipping Partners: To deliver physical products (e.g., Pos Laju, J&T Express, GrabExpress)
Email Service Providers: To send transactional and marketing emails (e.g., Mailchimp, SendGrid)
Cloud Hosting Providers: To host our website and store data securely
Analytics Providers: To analyze website usage (e.g., Google Analytics)
Customer Support Tools: To provide customer service

These service providers are contractually obligated to protect your information and use it only for specified purposes.

6.2 Affiliate Partners

For affiliate products, we may share necessary information with third-party vendors to complete your purchase. These transactions are governed by the third party’s privacy policy.

6.3 Legal Requirements

We may disclose your information if required by law or in response to:

Court orders or legal processes
Government or regulatory requests
Protection of our rights, property, or safety
Investigation of fraud or illegal activities

6.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

6.5 With Your Consent

We may share your information for other purposes with your explicit consent.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

Account Information: Retained while your account is active and for up to 2 years after account closure
Order and Transaction Data: Retained for up to 7 years for accounting and legal purposes
Marketing Data: Retained until you unsubscribe or request deletion
Website Analytics: Aggregated data retained indefinitely; identifiable data retained for up to 26 months

After the retention period, personal data will be securely deleted or anonymized.

8. Your Rights Under PDPA

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights:

8.1 Right to Access

You have the right to request access to the personal data we hold about you.

8.2 Right to Correction

You can request correction of inaccurate or incomplete personal data.

8.3 Right to Withdraw Consent

You may withdraw consent for processing your personal data at any time (this does not affect the lawfulness of processing before withdrawal).

8.4 Right to Limit Processing

You can request that we limit how we process your personal data in certain circumstances.

8.5 Right to Data Portability

You can request a copy of your personal data in a structured, commonly used format.

8.6 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes.

How to Exercise Your Rights: To exercise any of these rights, please contact us at adansin.msmgmts@gmail.com with the subject line “Data Privacy Request.”

We will respond to your request within 21 days as required by PDPA.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

Unauthorized access or disclosure
Accidental loss or destruction
Alteration or misuse

Security Measures Include:

SSL/TLS encryption for data transmission
Secure payment gateways (PCI DSS compliant)
Regular security assessments
Access controls and authentication
Employee training on data protection
Secure data storage and backup systems

Important Note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

For detailed information, please see our separate Cookie Policy.

Summary:

Essential Cookies: Necessary for website functionality
Analytics Cookies: Help us understand website usage
Marketing Cookies: Enable personalized advertising
Preference Cookies: Remember your settings

You can manage cookie preferences through your browser settings.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, including:

Affiliate product vendors
Social media platforms
Payment gateways
Partner websites

We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

12. Children’s Privacy

Our website and services are not directed to individuals under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

If you believe we have collected information from a minor, please contact us immediately at adansin.msmgmts@gmail.com.

13. International Data Transfers

Your personal information is primarily stored and processed within Malaysia.

In some cases, your information may be transferred to service providers located outside Malaysia (e.g., cloud hosting providers). When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with PDPA requirements.

14. Marketing Communications

14.1 Consent

We will only send you marketing communications if you have opted in to receive them.

14.2 Types of Marketing

Email newsletters
Promotional offers and discounts
New product announcements
Educational content related to our products

14.3 Unsubscribe

You can unsubscribe from marketing emails at any time by:

Clicking the “Unsubscribe” link in any marketing email
Contacting us at adansin.msmgmts@gmail.com
Adjusting your account preferences

Note: Even if you unsubscribe from marketing emails, we will still send you essential transactional emails related to your orders and account.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification of Changes:

Changes will be posted on this page
The “Last Updated” date will be revised
For material changes, we may notify you via email or website notice

Your Continued Use: Using our website after changes are posted constitutes acceptance of the updated Privacy Policy.

16. Contact Information and Complaints

16.1 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

MS Management & Service (Nexora)

Email: adansin.msmgmts@gmail.com
Address: 34 Jalan MP 10, Melaka Perdana Resort Homes, 75450 Ayer Keroh, Melaka, Malaysia
Website: adansin.com

16.2 Complaints

If you believe your privacy rights have been violated, you have the right to lodge a complaint with:

Personal Data Protection Department

Ministry of Communications and Multimedia Malaysia
Website: www.pdp.gov.my
Email: pdp@kkmm.gov.my

However, we encourage you to contact us first so we can address your concerns directly.

17. Consent and Acknowledgment

By using our website and providing your personal information, you acknowledge that you have read, understood, and agree to this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or provide us with your personal information.

Thank you for trusting Nexora with your personal information. We are committed to protecting your privacy.